1. Orders

You can order by e-mail, by fax at [+39] 030.266.547 or by phone [+39] 030.266.266 (Mon.-Fri. 9-12/14-17). Please always state item code, and your complete address.

2. Prices - Validity - Payments

All quoted prices are meant in Euro, ex works, including V.A.T..
Validity: until June 30th 2010.
Handling, packing, freight costs are to be added. Please ask beforehand for the exact total amount to pay.
Incidental Customs taxes (usually duty, outside European Union Countries*) are at the buyer's charge and will have to be paid to the Carrier on consignment of the goods. Please ask to your local Customs Office for detailed information on this point.

*The European Union Countries are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Principaute de Monaco, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden and United Kingdom.g, Malta, Netherlands, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, United Kingdom.

Payment conditions are:

- Advanced bank transfer to:
Credito Bergamasco, Filiale di Rovato
C.so Bonomelli, 32 - 25038 Rovato (Brescia)
ABI code: 03336 - CAB code: 55140
ACCOUNT No.: 6081
SWIFT/BIC code: CREBIT 21061
IBAN code: IT62 S 03336 55140 0000 0000 6081

ATTENTION PLEASE! All bank transfer charges are to be paid by the customer.

- Advanced payment by credit card:
Visa, Eurocard, MasterCard, Maestro are accepted.
Please advise: card type, card number, exp. date, 3 numbers security code on the back of the card, and complete address of the owner. Please note that we can ship the goods only to the card owner's address.

Other payment terms are not accepted.

3. Deliveries-Freight costs

Deliveries are made by a carrier at our choice. Ask for freight costs before you place your order.
Please remember to inspect your package(s) immediately upon receipt. We cannot be responsible for damages or shortages that may occur during transit. All claims must be made immediately IN WRITTEN ON THE RECEIPT to the delivering carrier, to open the file for the insurance cover.

4. Delivery times

Average delivery time from date of your order is usually 5 weeks. Such delivery time is to be meant as an indication, as it depends also upon the country where the goods have to be delivered. Please ask beforehand for the exact delivery time, especially for special or custom made items..

5. Guarantee

24 months guarantee on Quality
All products are guaranteed 24 months from purchase date against any materials or manufacturing defects. Any product that is found defective during the guarantee period shall be repaired free or replaced. Only freight costs to and from our factory are to be paid by the customer.
This guarantee does not apply to damages due to improper use or to damages that may occur during transit (see also section 3.), for which we cannot take any responsibility.
We also decline all responsibility as to any consequences or damages deriving from the goods supplied.

10 days overlook period with guarantee of reimbursement
If you are not satisfied with the product, you can send it back to us within 10 days from receipt. We shall arrange for its replacement or refund, at your choice. Delivery and crediting costs will not be reimbursed and, in case of replacement, customer will be debited with new delivery costs.
It is essential that you inform us in advance by registered letter to our offices:
Emmebi Srl via G. Galilei, 3 – 25010 San Zeno N. (Brescia) Italy of any goods return, in order to arrange the way of repayment or replacement.
The goods must be returned complete within 15 days from receipt, to our offices (same address above), in their original wrapping, and with an adequate external packing. Returned goods are to be free delivered to us by insured parcel post. Please include in the parcel your personal data, reasons for the return, number and date of the document by which you received the goods. Failing such information, returned materials will not be taken into account and we shall keep them in stock, pending your communications.

6. Force majeure

We will not be responsible for delayed deliveries or misconsignment of the materials, due to causes of force majeure or unpredictable events, and in those cases, we will have the option to cancel your order partially or entirely, suspend it or postpone its execution.

7. Court of jurisdiction

Any dispute will fall within the competence of the Court of Brescia - Italy.

8. Privacy- Data Protection

Your personal data will be handled by us lawfully and correctly, in such a way as to guarantee the greatest discretion.
Your data will be recorded in our computer files at our office in San Zeno - Brescia, just to allow us to execute your order.
Your data will be supplied only to the persons/administrations closely connected to the execution of your order (Carrier, Post Offices, Banks or similar).
You can apply to us at any time to assert your rights, in accordance with section 7 of the Italian Legislative Decree no. 196/03 (Data Protection Code). Particularly, you can check your data, have them cancelled or up-dated, any time.